Legal information

Company Information

Towbin Motor Cars, LLC T/A Rolls-Royce Motor Cars Las Vegas is responsible for the content of this website. Rolls-Royce Motor Cars Las Vegas has its registered office at 5550 West Sahara Avenue, Las Vegas, 89146, Nevada, USA.
E-mail address: enquiries@rolls-roycemotorcars.com

Legal Information

Tire & Wheel

  1. Tires and wheels will be replaced using OEM or OEM-approved parts.
  2. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.
  3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Dent Protection

  1. Hail damage coverage is not available in all states.
  2. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.
  3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Key Protection

  1. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.
  2. Home Lock-Out Assistance may not be available in all states.
  3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Windshield Protection

  1. Windshield Protection is not available in Florida.
  2. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.
  3. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.

 

GAP Protection

  1. Please consult your GAP Addendum for details. Programs vary by dealer/lender/state. Maximum eligibility limits and certain exclusions apply. Note that you remain responsible for past-due payments, late fees, and other charges on your finance agreement.
  2. Deductible coverage not available in all states.
  3. Please consult your GAP Addendum for complete cancelation rules, including state-specific cancelation rules.
  4. Additional exclusions may apply. Please consult your GAP Addendum for specific coverage details, including limitations and exclusions.

 

Lease Protection

  1. Lease-End Protection is available only at the time of lease on Rolls-Royce vehicles leased through Financial Services Vehicle Trust, c/o BMW Financial Services NA, LLC.
  2. Lease-End Protection is not available in New York.
  3. Please consult your Lease-End Protection Addendum for complete cancelation rules, including state-specific cancelation rules.
  4. Coverage exclusions may apply:
  • Any itemized excess wear-and-tear charge that exceeds $1,500.
  • Repairs performed prior to lease agreement termination.
  • Charges for alterations or modifications to the vehicle.
  • If vehicle is used for competitive driving, racing or a prohibited commercial purpose.
  • Any charges caused by Customer’s wrongful or intentional acts. Additional exclusions may apply. Please consult your Lease-End Protection Addendum for specific coverage details, including limitations and exclusions.

 

All transactions related to the optional Rolls-Royce Protection Plan program are governed solely by the provisions of the applicable Agreement. This document and its contents provide general information about the Rolls-Royce Protection Plan program and should not be solely relied upon when purchasing coverage. Please refer to the applicable Rolls-Royce Protection Plan program Agreement for details of terms, conditions, and specific coverage details, including limitations and exclusions, transferability, and cancelability. Coverage may vary by state. Not all vehicle models may be eligible for coverage. Please see your Dealer for more information.

The Administrator/Obligor of Tire & Wheel Protection, Dent Protection, and Windshield Protection included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876, except in Florida where the Administrator/ Obligor of Tire & Wheel Protection and Dent Protection is Safe-Guard Warranty Corporation, Florida License Number 60126, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

The Administrator of Guaranteed Auto Protection (GAP) included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876, except in Indiana where the GAP Plan Administrator is Safe-Guard Warranty Corporation, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

The Administrator of Lease-End Protection included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

Rolls-Royce Motor Cars Financial Services
A division of BMW Financial Services NA, LLC

5550 Britton Parkway, Hilliard, OH 43026
Tel: 1-877-877-3735 Fax: 1-800-820-4269

Rolls-Royce Motor Cars NA, LLC, 300 Chestnut Ridge Road, Woodcliff Lake, NJ 07677-7731

© Copyright Rolls-Royce Motor Cars Limited 2017. Not to be reproduced or transmitted. The Rolls-Royce name and logo are registered trademarks owned by or licensed to Rolls-Royce Motor Cars Limited.

Privacy Policy

Effective Date: July 1, 2016

Our dealership respects the privacy of individuals who visit our websites, send us an e-mail, or participate in features and services we offer online. We take the privacy of you, the website user, seriously and utilize security measures to safeguard your privacy online. Because our dealership gathers information from visitors to our sites, we have developed this privacy policy to help you understand the terms and conditions surrounding the collection and use of that information. This statement discloses the types of information we gather, how it is used, and for what purposes.
Our online privacy policies and procedures regarding online privacy have been developed using the following guiding principles:

  • No-Spam: We avoid sending unwanted communications by limiting our contact to individuals who have voluntarily provided their contact information, agreed to receive our communications, inquired about our products and services, and/or who have done business with us in the past. We allow email and telephone communication recipients to easily opt-out of future communications.
  • Collection for Users: We collect information online primarily to provide our visitors with a more relevant experience on our sites, such as catering search results or communications to match the vehicles or features they are interested in.
  • Security: We take reasonable physical, electronic, and managerial measures to safeguard information you provide to us.
  • Sharing: We carefully share information with our business partners (such as finance companies) for the purpose of providing you with relevant products and services. We avoid selling or otherwise transferring your personal information to third-parties who are not involved in providing you with our products, services and related services.

Website User Agreement

Please read this policy carefully to understand our policies and practices regarding your information and how we use it. If you do not agree with our policies and practices, your choice is not to use our websites. By accessing or using our websites, you agree to this privacy policy. This policy may change from time to time. Your continued use of any of our websites after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our websites are not intended for children under 13 years of age. No one under age 13 may provide any information to or on the websites. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website or on or through any of their features, register on our websites, make any purchases through our websites, use any of the interactive features of our websites or provide any information about yourself to us, including your name, address, telephone number, email address, or any screenname or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the information provided in the “Contact Us” section provided at the end of this policy.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.  Contact information that you provide to us (such as your email address, mailing address, or telephone number) is security stored on our webservers and we use encryption technologies for payment and financial information.

But the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Using an unsecured internet connection (such as public unsecured WiFi) may also result in your information being jeopardized by third parties.

Unfortunately, the transmission of information via the internet is never completely secure. Although we endeavor to protect your personal information, we cannot guarantee the security of your personal information transmitted to our websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our websites.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our websites, including:

  • Information that is about your use of our websites and how you access them, such as information about your browser, service provider, internet connection, IP address and search engines used to find our websites.
  • Information that you decide to provide to us (such as by filling in forms or applications on our websites), by which you may be personally identified, such as your name, postal address, e-mail address, telephone number, any other information collected that can be used to identify you, or any other identifying information by which you may be contacted online or offline (“Personally Identifiable Information”).  Our use of Personally Identifiable Information includes providing you with information you’ve requested about our products or services, and for marketing and promoting such products and services.
  • Records and copies of your correspondence with us, if you contact us (such as emails, live chat features, and telephone records).
  • Details of transactions you initiate or carry out through our websites, including financial information (such as credit applications submitted through our websites)
  • Information that is about you, but individually does not identify you, such as navigational information on what links you click on our websites, search inquiries, and any other information you produce in interacting with our websites, which may or may not be stored along with Personal Information.

We collect this information:

  • Directly from you when you provide it to us (such as when you submit online forms or applications to us).
  • Automatically as you navigate through our websites (as explained in further detail in the next section of this policy).
  • From third parties, such as advertising companies that help us locate potential customers. We maintain such information in accordance with the standards set forth in this privacy policy, as we do with all other Personal Information that you provide.

Information We Collect Through Automatic Data Collection Technologies.

We use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: details of your visits to our websites, such as traffic data, location data, logs, and other communication data and the resources that you access and use on the Websites such as information about your computer and internet connection, such as your IP address, operating system, and browser type.
The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways, or receive from third parties. This information is typically used to help us to improve our websites to deliver a better and more personalized service including by enabling us to: estimate our audience size and usage patterns; compile broad statistical data; analyze visitor use of our websites and tailor sites to meet their interests; store website user preference and speed up their searches; and recognize return visitors.
The technologies we use for this automatic data collection may include:

  • Cookies (or “browser cookies”). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies, or otherwise limit their use, by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our websites or you may be required to reenter information more frequently. Unless you have adjusted your browser setting so that it will refuse cookies (or otherwise limit their use), our system will issue cookies when you direct your browser to our websites.
  • Flash Cookies. Certain features of our websites may use local stored objects (or “Flash cookies”) to collect and store information about your preferences and navigation to, from, and on our websites. These may also be disabled or otherwise limited by activating the appropriate settings on your browser.
  • Web Beacons. Our websites or email communications may also contain small electronic files known as web beacons (also referred to as “clear gifs,” “pixel tags,” and “single-pixel gifs”) that permit our dealership, for example, to count users who have visited those pages or opened an email and for other related website statistics.
  • Similar Technologies. Our dealership may adopt other similar technologies for similar purposes.

How We Use and Disclose Your Information

We use information collected about you or that you provide to us, including any Personal Information:

  • To present our websites and their contents to you.
  • To provide you with information, or offers regarding our products, services, or financing of our products or services.
  • To fulfill any other purpose for which you provide information.
  • To provide you with notices regarding any accounts or payments you have with our dealership.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our websites or any products or services we offer or provide through them.
  • To allow you to participate in interactive features on our websites.
  • In any other way we describe when you provide the information.
  • For any other purpose with your affirmative consent.

We may disclose aggregated or statistical information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business (such as finance companies that you authorize to use your Personal Information in order to provide offers of credit).
  • To fulfill the purpose for which you provide it. For example, if you request that we contact a vehicle manufacturer with a specific inquiry, we may transmit the contents of that email and your email address to such recipients.
  • For any other purpose disclosed by us when you provide the information.

We may also disclose your personal information:

  • If our dealership has a good faith belief that such disclosure is appropriate in order to comply with any court order, law, or legal process, including responding to any government or regulatory request.
  • In the event that our dealership sells or otherwise transfers substantially all, or even a particular portion of its business assets (such as selling the business to new owners), consumer information may be transferred as part of the transaction, whether by sale, merger, divestiture, restructuring, reorganization, dissolution, or other asset transfer, whether as a going concern or as part of any bankruptcy, liquidation, similar proceeding or sale of assets.
  • To enforce or apply the terms of any sales or lease contract we have with you, or other agreements, including for billing and collection purposes.
  • If our dealership has a good faith belief that disclosure is appropriate to protect the rights, property, or safety of our dealership, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We do not:

  • Share customer personal information with other companies for their direct marketing use.
  • Sell, rent, or trade consumer information to third parties, other than as described herein.
  • Have any responsibility for any third parties who collect personally identifiable information about your online activities over time and across different websites when you use our websites.
  • Provide website visitors with the ability to review and correct personal information that has previously been submitted. However, should you wish to update your current email address, mailing address, or any other information, please contact us as the email address or telephone number provided at the bottom of this policy.

Agents

From time to time, our dealership uses other companies and individuals to perform certain functions on our behalf. Examples include administering email services and running special promotions. Such parties will have access to personal information relevant to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will not receive unsolicited email messages from agents working on our behalf.

Accessing Our Web Sites from Outside of the United States

Our websites are designed for, and intended to be used exclusively by, United States residents. We are not responsible for their use in any foreign nation or territory. If you are visiting our websites from a location outside of the United States your connection will be through and to servers located in the United States. Any information you provide during your visit will be processed and maintained on our webserver and other internal systems located within the United States.

External Links

Our websites contain links to other sites run by third parties. Our dealership is not responsible in any way for such third-party websites, including, without limitation the privacy practices or the content of such sites. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit.

Public Forums

Our websites may utilize chat rooms, forums, message boards, and/or similar forum technologies at various times. Unless otherwise stated, any information that is disclosed in these areas is public information and you should exercise caution when deciding to disclose any information in these areas, especially any personal information.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Opt-Out Procedures. If you do not wish to have your email address used by the Company to promote our products or services, you can opt-out by sending us an email stating your request to the email address listed at the bottom of this policy. Our websites allow users to opt-out of receiving communications at the point where personal information is requested, or through other identified means. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions or use the unsubscribe link provided in our email to you. This opt out does not apply to non-advertising information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions (for example, our dealership may need to contact you regarding a vehicle warranty issue). If you have any difficultly in opting-out of any communications from our dealership, please immediately contact us at the phone number and email listed below.

Additionally, some browsers incorporate a "Do Not Track" (DNT) feature that, when turned on, signals to websites and online services that you do not want to be tracked.  Because there is not yet an accepted standard for how to respond to a DNT signal, we do not currently respond to DNT signals on this website or on websites where we provide advertisements, content, or other services.

Changes to this Policy / Effective Date

We post any changes we make to our privacy policy on this page and include a notice that the privacy policy has been updated on the homepage(s) of our website(s). If we make material changes to how we treat our users' personal information, we will notify you through a notice on the homepage(s) of our website(s) and may, in our discretion, contact you by email to notify you as well.
The Effective Date is identified at the top of this policy (i.e. the date this Privacy Policy was most recently revised). You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our websites and this privacy policy to check for any changes.

Contact Information

If you have questions concerning this Privacy Policy or our privacy practices, you may contact us by clicking here.

How we use cookies

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at: www.allaboutcookies.org

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

 

Use of cookies by Rolls-Royce Motor Cars

Within this website cookies are used to facilitate features and functions which improve your browsing experience. They are also used to measure the performance of the site and the ways in which visitors navigate their way around.  No personally identifiable information is collected by the cookies on our sites. 

The below information details the cookies we use, how to prevent these being written and the impact of doing so on your browsing experience.

 

Disabling/Enabling all cookies

You can accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of the site if cookies are disabled.

Most recent web browsers allow control over the cookies saved through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

Disabling/Enabling specific cookies

Rolls‑Royce Motor Cars are working to provide the ability for you to manage your cookie preferences within our website, but this is functionality is currently under development. As an interim step we have detailed below all the cookies set by our websites, their purpose and details of how to opt out where available.

 

More information about cookies

There are four main types of cookies used by websites. These categories are described below, based on the information published in the International Chamber of Commerce Cookie Guide;  

Strictly Necessary Cookies – Enable services you have specifically asked for

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies – Collect anonymous information on the pages visited

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies – Remember choices you make to improve your experience

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

Targeting/Advertising Cookies – Collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

 

The tables below explain the cookies we use and why. The information is updated regularly but if a discrepancy is found then please contact us.

COOKIE NAME PURPOSE TYPE DURATION 
Car Configurator RROCXML
SESSIONID
This cookie is needed to identify the user's configurator session within the car configurator system. Strictly Necessary Session Only
EMO VicinityUser This cookie indicates that an annonymised user is actively using the site. This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
JSESSIONID JSESSIONID This cookie indicates that an annoymised user is actively using the site and is used to measure how many users are visiting the site at any given time.  This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
Load Balancer Cookies ARPT1
ARPT2a
ASPSESSIONID
CCCRSAQD
These cookies are used to help ensure that the content of your page loads quickly and effectively by distributing the workload across web servers. They are deleted when you close your browser. Strictly Necessary Session Only
Webtrends

WT_FPC  Used for maintaining anonymised session and user identification across the websites sub-domains. Performance 10 Years 
Responsive Anonymously tracks what device type the site is being accessed on (based on screen resolution) - PC / Tablet / Smart phone  Performance 1 Day
ACOOKIE  is used for anonymized cross domain tracking e.g.  Recording if a visitor moves between www.rolls-roycemotorcars.com and pre-owned.rolls-roycemotorcars.com Performance 2 Years

WT_NAVI   
is set in order to track which navigation elements are used when navigating the site (main menu, teaser, footer etc.) Performance Session Only
Google Analytics

__utma Records anonymized data about a users visits to a site including:  first visit (unique visit); last visit (returning visit); Days and Visits to purchase calculations etc.  Performance 2 Years
__utmb 
& __utmc
These cookies work in tandem to calculate visit length. Google __utmb demarks the exact arrival time, then Google __utmc registers the precise exit time of the user. Performance Both expire after 30 mins of inactivity
_utmz notes where an annoyomized  visitor arrived from, grouping the information into type e.g. via a  search engine, social media, direct. This cookie also registers what keyword generated the visit (if relevant) plus geolocation data, to nearest city. Performance 6 Months
__utmv creates  groupings based on anonymized user actions, for example, create a group for all visitors who viewed a particular link or advert.  Performance 2 Years
_ga (Universal Analytics) This cookie is used to store a unique client identifier (Client ID), which is a randomly generated number. Once the ID is generated it's stored in the cookie and is included with each hit / request sent to Google Analytics. This ID is later used by Google Analytics servers to calculate user, session, and campaign data.
The _ga cookie is a first-party cookie that can only be accessed by the domain on which the JavaScript is run.
Performance 2 Years
Brightcove Player BC_
BANDWIDTH
Detects initial bandwidth capability of a visitors computer or device. This cookie helps to significantly improve initial rendition selection for viewing videos. If you disable this cookie, Video Cloud will still detect bandwidth by using the Brightcove Bootloader swf. Without the cookie, this must be done on each player load, consuming more bandwidth and possibly resulting in a poorer quality initial rendition. Performance Session Only
DoubleClick DoubleClick
Tags 
DoubleClick cookies are used to help measure the effectiveness of online advertising campaigns and to try and avoid  repeatedly showing adverts the user has already seen.  The names and numbers of these cookies used on our site will vary, depending upon the number of  advertising campaigns that are active at the time of your visit.

No personally identifiable information is used or stored by DoubleClick cookies.
Targeting/ Advertising 30 Days
Financial Services